Shipping policy

FREE SHIPPING (WHOLESALE ONLY)

All wholesale orders $100 and over receive Free* Shipping Nationwide 

COLLECTION & TRACKING

Our current shipping partner is Castle Parcels – you will receive Tracking information via email once your order has been collected from our warehouse.  

Note that while we aim for daily Collection (Monday to Friday), as a small family business there may be occasional operational delays of a day or two. Orders placed after 12 pm are treated as if they came in the next business day.

ESTIMATED DELIVERY TIMES *

Auckland – Overnight (However many Auckland orders are be delivered the same day depending on what time the order is placed and packed.)

North Island - Following day

South Island – 2 business days

Rural - +1 business day from the above times (Given the higher cost of rural delivery we suggest shipping to a town or workplace that is not a rural delivery address)

*Excludes public holidays and weekends. Castle Parcels does not operate on weekends or public holidays.

SHIPPING CHARGES

Shipping charges are visible within the Shop Cart view and are subject to change.

If you do not want your parcel left unattended, please select the signature required option. This is especially recommended for high value orders. Neither Castle Parcels nor Sugar Free Food are liable for parcels that are stolen, damaged or lost after an item has been delivered.